Shipping policy
Shipping Policy
Last updated: [Add date]
Thank you for shopping with Oryvex. We are committed to delivering your order in a timely and secure manner. Please review our shipping policy below.
Order Processing Time
-
All orders are processed within 1–3 business days (excluding weekends and public holidays).
-
Once your order is processed, you will receive a confirmation email with tracking details.
Shipping Timeframes
Estimated delivery times vary depending on your location:
-
United Arab Emirates: 3–7 business days
-
GCC Countries: 7–12 business days
-
International Orders: 10–20 business days
Please note that delivery times are estimates and may vary due to customs clearance, carrier delays, or peak seasons.
Shipping Fees
-
Shipping costs are calculated at checkout and displayed before payment.
-
Promotional free shipping (if applicable) will be clearly mentioned on the product page or checkout.
Customs, Duties & Taxes
-
International orders may be subject to customs duties or import taxes.
-
These charges are the responsibility of the customer and are not included in the product price or shipping fee.
-
Oryvex is not responsible for delays caused by customs.
Tracking Your Order
-
Once your order is shipped, you will receive a tracking number via email.
-
Tracking updates may take 24–48 hours to appear after dispatch.
Incorrect Address
-
Please ensure your shipping address is correct at checkout.
-
Oryvex is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
Delayed or Lost Orders
-
If your order has not arrived within the estimated delivery time, please contact us at [your support email].
-
We will investigate with the carrier and provide a resolution